Appendix: Frequently Asked Questions

Q1: How to determine whether the product has quality problems?

A1: Consumers can judge whether the product has quality problems by observing the appearance of the product, checking the product accessories, trying on the product, etc. If consumers have questions about the quality of the product, they can contact the platform customer service for consultation or apply for quality testing.

Q2: After the refund application is submitted, how long will it take to get the review result?

A2: The customer service of the platform will review the refund application within 24 hours, and communicate with the consumer to confirm the specific situation. If approved, the platform will process the refund as soon as possible.

Q3: How long will it take to get the replacement goods after they are sent back?

A3: After receiving the replacement goods, the platform will conduct quality inspection and send the replacement goods to the consumers as soon as possible after confirming that they are correct. Replacement time may be delayed due to inventory, logistics and other factors, please be patient.

Q4: If the return or exchange is due to personal reasons, do I need to bear the freight?

A4: If the return or replacement is caused by the consumer's personal reasons, such as the wrong size, color or style choice, the consumer shall bear the freight generated by the replacement. If the consumer chooses to return the product, the platform will refund the amount actually paid by the consumer, excluding the shipping cost.

Q5: How to contact the platform customer service?

A5: Consumers can contact the platform customer service through the online customer service, telephone customer service or email customer service on the Haohua e-commerce platform. Platform customer service will be dedicated to provide consumers with consultation, complaints, reports and other services.

Q6: How do I view the logistics information?

A6: Consumers can log in to Haohua e-commerce platform, enter the order details page, view the logistics information. Logistics information includes express tracking number, logistics status, estimated time of arrival, etc. Consumers can also learn about the delivery of goods in real time through the Courier company's official website or third-party logistics tracking platform.

Q7: How to calculate the logistics cost?

A7: The logistics cost is calculated according to the weight, volume, destination country and region, logistics method and other factors. When consumers buy goods, the platform will automatically calculate and display logistics costs. Consumers can check and confirm logistics costs before placing an order.

Q8: What if the goods are damaged in transit?

A8: If the goods are damaged during transportation, consumers need to contact the customer service of the platform for complaints or reports. The platform will actively communicate with the logistics company and make compensation or treatment according to the logistics insurance policy or relevant laws and regulations. Consumers need to provide the necessary supporting documents, such as photos, videos, etc., so that the platform can verify the situation.

Q9: How long does customs clearance take?

A9: Customs clearance time depends on the customs policies and procedures of the destination country and region. Normally, customs clearance takes 1-3 working days. However, some special commodities or countries and regions may generate additional taxes or tariffs, which should be borne by consumers. The platform will clearly display the amount of taxes or duties at the time of order settlement, which consumers can check and confirm before placing an order.

Q10: How to apply for return and exchange logistics?

A10: If consumers need to return or exchange goods due to quality problems, size discrepancies, color or style errors, etc., they should follow the return and exchange policy of the platform. Consumers can log in to the Haohua e-commerce platform, enter the order details page, select "apply for return" and fill in the relevant information. The platform will provide detailed return and exchange logistics process and precautions for consumers' reference. The logistics cost of return and exchange will be borne by the platform or consumers according to the specific circumstances.