Haohua e-commerce platform logistics policy
Haohua (Shaanxi) cross-border e-commerce Co., LTD

I. Introduction

         Haohua E-commerce Platform (hereinafter referred to as the "Platform"), as a professional overseas e-commerce website of Haohua (Shaanxi) Cross-border E-commerce Co., LTD., is committed to providing high-quality Martin boots products and services for global consumers. In order to ensure the safe and efficient delivery of goods to consumers, we have developed a detailed logistics policy. The purpose of this policy is to clarify the logistics rights and operating procedures enjoyed by consumers when purchasing Martin's Boots products, and to ensure that the transaction process is smooth and transparent.

2. logistics methods

2.1 International Logistics

         The platform provides a variety of international logistics methods to meet the needs of different consumers. It mainly includes:

Standard logistics: Deliveries via an international Courier company or postal system usually take 7-15 working days to arrive, depending on the destination country and region.
         Fast logistics: Delivery via specialized international Courier companies or air freight, usually arriving within 3-7 working days, is suitable for consumers who are in urgent need of goods.
         Economic logistics: Delivery by sea or other lower cost modes of transport, usually takes a longer time (15-30 working days), but the cost is relatively low.
2.2 Logistics Tracking

         The platform provides logistics tracking services. Consumers can log in to the Haohua e-commerce platform, enter the order details page, and view logistics information. Logistics information includes express tracking number, logistics status, estimated time of arrival, etc. Consumers can learn about the transportation of goods in real time through the official website of the Courier company or the third-party logistics tracking platform.

3.logistics costs

3.1 Cost calculation

         The logistics cost is calculated according to the weight, volume, destination country and region, logistics method and other factors. When consumers buy goods, the platform will automatically calculate and display logistics costs. Consumers can check and confirm logistics costs before placing an order.

3.2 Fee Payment

         Logistics costs are to be paid at the time of order. The platform supports a variety of payment methods, including credit cards, Alipay, wechat Pay, etc. Consumers can choose the appropriate payment method according to their own situation.

3.3 Free Logistics

         The platform will provide free logistics services based on promotional activities or membership levels. If the consumer qualifies for free logistics, the platform will automatically waive the logistics fee at the time of order settlement.

4.logistics time

4.1 Delivery Time

         The platform will package and ship goods as soon as possible after receiving consumer orders. Under normal circumstances, the platform will ship within 1-3 working days after the order is confirmed. During special products or promotions, the delivery time may be delayed, please wait patiently.

4.2 Transportation Time

         Transit time depends on the logistics method and the destination country and region. Standard logistics usually takes 7-15 working days to arrive, fast logistics usually takes 3-7 working days, and economy logistics may take 15-30 working days. The platform will provide an estimated arrival time for consumers' reference, but the specific arrival time may be delayed due to weather, customs clearance and other factors.

4.3 Delayed Processing

         If the logistics delay is caused by the platform, the platform will actively communicate with the logistics company to solve the problem as soon as possible. If the logistics is delayed due to force majeure factors (such as natural disasters, wars, government actions, etc.), the Platform will not assume the corresponding responsibility.

5. Logistics insurance

5.1 Insurance Policy

         The platform provides logistics insurance services for all goods. If the goods are lost or damaged during transportation, the consumers cannot receive the goods or the goods they receive do not meet the requirements, the Platform will make compensation according to the logistics insurance policy.

5.2 Compensation Process

         Submit an application for compensation: Consumers need to log in to the Haohua e-commerce platform, enter the order details page, select "Apply for compensation" and fill in the reasons for compensation and the amount of compensation.
         Review of compensation application: The customer service of the platform will review the compensation application within 24 hours, and communicate with the consumer to confirm the specific situation.
        Confirm compensation information: Consumers need to confirm the compensation account information to ensure that the compensation can be successfully received.
Compensation processing: The platform will conduct compensation processing according to the logistics insurance policy after the review is passed. The amount of compensation will be refunded according to the actual amount paid by the consumer, excluding coupons, points and other deductible parts.
Compensation notice: The platform will notify consumers of the compensation result by SMS or email after the compensation is successful.

6. Customs clearance

6.1 Customs clearance process

         After the goods arrive at the destination country and region, they need to go through the customs clearance procedures. The platform will actively communicate with the customs to ensure that the goods can smoothly pass the customs clearance. Consumers are required to provide the necessary customs clearance documents and information, such as ID cards, passports, import licenses, etc.

6.2 Customs clearance fees

         Normally, customs clearance costs are borne by the platform. However, some special commodities or countries and regions may generate additional taxes or tariffs, which should be borne by consumers. The platform will clearly display the amount of taxes or duties at the time of order settlement, which consumers can check and confirm before placing an order.

6.3 Customs clearance delay

         If the customs clearance is delayed due to customs reasons, the platform will actively communicate with the customs to solve the problem as soon as possible. The Platform will not be liable for any delay in customs clearance caused by the failure of the consumer to provide the necessary documents and information.

7. Return and exchange logistics

7.1 Return and exchange process

         If consumers need to return or exchange goods due to quality problems, size discrepancies, color or style errors, etc., they shall follow the return and exchange policy of the platform. The logistics cost of return and exchange will be borne by the platform or consumers according to the specific circumstances. The platform will provide detailed return and exchange logistics process and precautions for consumers' reference.

7.2 Return and exchange logistics tracking

         Consumers can log in to the Haohua e-commerce platform, enter the order details page, check the return and exchange logistics information. Logistics information includes express tracking number, logistics status, estimated time of arrival, etc. Consumers can know the transportation situation of returned goods in real time through the official website of the Courier company or the third-party logistics tracking platform.

8.Handling of logistics disputes

8.1 Dispute Types

         Logistics disputes mainly include the following types:

Logistics delay: Goods are not delivered within the expected time of arrival.
Logistics loss: Goods are lost in transit.
Logistics damage: Goods are damaged during transportation.
Customs clearance problem: There is a problem in the customs clearance process.
8.2 Dispute Resolution

         If consumers encounter any problems in the logistics process, they can contact the platform customer service for complaints or reports. The platform will actively communicate with the logistics company to solve the problem as soon as possible. If the dispute cannot be resolved, the platform will compensate or deal with it in accordance with the logistics insurance policy or relevant laws and regulations.

9. Policy Update

         Haohua E-commerce Platform has the right to update and adjust this policy according to business development needs and changes in laws and regulations. After the policy is updated, the platform will notify consumers through website announcements, SMS messages or emails. If consumers continue to use Haohua e-commerce platform services, it is deemed to accept the updated policy.

10. Supplementary Provisions

          Right of interpretation of this policy: Haohua (Shaanxi) Cross-border E-commerce Co., Ltd. has the final right of interpretation of this policy.
         Effective Date: This policy is effective from the date of publication and applies to all goods purchased through the Haohua e-commerce platform.